Shibu Chellappan, Director at Pavilions and Interiors India Private Limited

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ES. Please provide an overview of P&I’s journey since its inception in 1972. Also please share a few significant challenges the company has encountered during its existence.

­­­­­­Pavilions and Interiors India Private Limited (P&I) is one of the largest and most reputable names in event management, exhibition design and fabrication, retail, interiors, museums, and overlay and structures. Our journey started in 1972 when very few people thought of such an opportunity. Our landmark projects include Asia 72, FACT Pavilion in Mumbai 1978, Water Exhibition in New Delhi 1988, Space Expo 1989, ITB Berlin 1990-1994, India Pavilion in Seville Expo, Italian Pavilion (IITF) in the 90s, and several world expo’s and many other international shows. We have played a pioneering role in setting industry benchmarks and delivering a plethora of creative design solutions, ranging from trade shows, retail solutions, interior design, and captivating museums. We are also India’s first ISO certified company in our field and have been serving clients across the industry – be it in the public sector or private, and have worked with some of the best names in India and globally. Despite the challenges of the past 50 years, including the pandemic, we managed the situation by utilizing our resources by making hospitals and retained all our employees. Currently, we have a team of almost 300 staff members working with us, including those at our branches in Noida, Greater Noida, Mumbai, Bangalore, Kochi, and Ahmedabad.

ES. You have expanded its service portfolio to cover diverse fields like exhibition design, retail, interiors, museums, and more. Kindly share insights on how you cater to your clients’ needs in this competitive landscape.

With a strong foundation in the field of exhibition and trade event design and project management, P&I found a natural continuation into other experiential domains, such as retail and museums. Our success stems from specialised and experienced teams dedicated to advancing each service area. Our team, a key asset, is comprised of exceptional individuals, and we actively seek new talent. Structured to cater to client needs, our teams seamlessly navigate from conceptualisation to project execution. Recognising the distinct requirements at each stage of the project lifecycle, we assemble specialised professionals accordingly. P&I has cultivated goodwill and credibility by prioritising client service and delivering high-quality products. Upholding these values, we instil a commitment to excellence in each team member, ensuring a continued focus on client satisfaction and superior outcomes.

ES. P&I’s notable achievement is the successful execution of the 18th G20 Leaders’ Summit. Can you please fill in us about this remarkable accomplishment and its importance for P&I as a company?

Our journey with the G20 began when India took the presidency. We managed almost 45 working groups and engagement groups, along with many ministerial meetings, from December 2022 leading up to the final summit. The series of events showcased India’s culture and heritage in a very positive light across the world. These meetings were held in various states and union territories:  Itanagar, Dibrugarh, Agartala, and Lakshadweep, Dharamshala, Rishikesh, Puducherry, Ranchi, and Kolkata. This gave us a comprehensive understanding of the G20 process and helped us to better understand its ethos, which in turn helped us to successfully manage the 18th G20 Leaders summit. As a company, we are extremely proud of our achievement in having delivered and being associated with such a great summit that will be remembered for years to come. Appreciation for our efforts flowed from the top levels of ministries from the very first day.

ES. Your company emphasizes having a ‘Best-in-class Project Management Team’. Kindly elaborate on the core strengths, processes, and capabilities that define this team’s excellence.

P& I is a fifty-year-old Company. The team is led by a highly experienced and skilled project managers who possesses strong leadership qualities, including the ability to motivate, inspire, and guide the team towards achieving common goals. The team fosters a collaborative and supportive work environment where team members work together effectively, sharing knowledge and expertise to achieve shared goals.

The Company believes in executing its tasks in a process driven procedure. It is an ISO 9001-2015 Certification compliant organisation and follows a well-structured project management methodology thereby ensuring consistency and alignment in project execution.  P&I invests significant effort in thorough project planning and scoping, clearly defining project objectives, deliverables, timelines, and resource requirements. It identifies, assesses, and mitigates potential project risks, minimizing the likelihood of negative impacts on project outcomes.

P&I has a very large capacity. It has a large inventory which is housed in huge warehouses in various cities and can be mobilized at short notice. Thereby, reducing dependency on just market supply. This in turn helps in risk mitigation to a large extent. The team implements robust quality management practices to ensure that project deliverables meet or exceed quality standards.

ES. What sets P&I apart in terms of its contributions to museums, interior design, and temporary structures for events? And how has P&I been instrumental in setting industry standards within these domains?

P&I’s contributions to museums, interior design, and temporary structures are notable for their attention to detail, creativity, and functionality. The team at P&I takes a collaborative approach to their work, drawing on their diverse backgrounds and skill sets to develop innovative solutions that meet the unique needs of each project. Their commitment to excellence has not gone unnoticed, as P&I has been recognized as a leader in the industry and has been instrumental in setting new standards for quality and design. Whether it’s creating a stunning museum exhibit, designing an inviting interior space, or constructing a temporary structure for a major event, P&I’s expertise and dedication to their craft make them stand out from the crowd.

ES. Can you provide insights into P&I’s future vision and how the company plans to leverage cutting-edge technologies to enhance its services in the fields of exhibitions, interiors, and events?

While P&I has already established itself as a leader in the fields of exhibitions, interiors, and events, the company is constantly looking towards the future and exploring new ways to enhance its services. One of the key ways that P&I plans to do this is by leveraging cutting-edge technologies to create even more immersive and engaging experiences for its clients and their audiences. For example, P&I is exploring the use of technology to create interactive exhibits and installations that allow visitors to fully immerse themselves in the content. Additionally, the company is investing in advanced materials and fabrication techniques to create more sustainable and eco-friendly structures for events and exhibitions. Overall, P&I’s future vision is focused on pushing the boundaries of what is possible in the fields of exhibitions, interiors, and events, and using technology to create truly unforgettable experiences for its clients and their audiences. Our late founder, Shri MR Baburam, emphasized that we strive to be the best in our areas of expertise.