The Ministry of Commerce and Industry has introduced a modern, integrated website for the Department of Commerce (DoC), aimed at strengthening digital service delivery and improving accessibility for exporters, importers, and other stakeholders. The platform has been developed in compliance with the Digital Brand Identity Manual (DBIM) 3.0 and the Guidelines for Indian Government Websites (GIGW), ensuring high standards of usability, accessibility, and security.
Alongside the website, a bilingual mobile application-available on Android and iOS-has also been rolled out. The app includes features such as offline access and GPS-enabled services, enabling users to access trade-related information conveniently. Provisions for regular maintenance and upgrades have been incorporated to ensure scalability, security, and continuous improvement.
This initiative supports India’s broader e-Governance vision by enhancing transparency, streamlining processes, and improving the ease of doing business in the foreign trade ecosystem.
Key Features
- User-Friendly Interface: A clean, intuitive design ensures smooth navigation and user interaction.
- Enhanced Accessibility & Responsiveness: Fully mobile-compatible and accessible to persons with disabilities, in line with Government of India standards.
- Integrated Government Services: Seamless connectivity with existing government portals and databases for efficient service delivery.
- Multilingual Support: Content available in 22 Indian languages through Bhashini API integration, expanding accessibility nationwide.
- Custom Display Settings: Users can personalise font size, colour themes, and language preferences.
- Structured Navigation: A well-organised three-level menu system with clearly defined sections and sub-sections.
- Real-Time Updates: CMS-enabled backend allows authorised officials to update information instantly.
- Standards Compliance: Built in accordance with GIGW and DBIM 3.0, ensuring robust performance and security.
Key Integrations
- Social Media Platforms: Integration with official DoC channels on X, Facebook, YouTube, and Instagram to enhance engagement and outreach.
- Trade Intelligence & Analytics (TIA) Portal: Real-time trade data embedded within Territorial and Commodity Division pages.
- Parliament Portal: Automated updates of parliamentary questions and responses related to DoC activities.
- CPGRAMS Integration: Direct linkage for efficient grievance redressal.
The rollout of this integrated digital platform marks a significant step towards modernising trade facilitation infrastructure and delivering a more responsive, technology-driven governance framework.
